Shipping policy

We pack and send every order ourselves from our warehouse in Western Australia. No third-party fulfilment, no drop-shipping. Every parcel is tracked and insured, so you will know where it is from the moment it leaves us. We ship within Australia only. The Little Kitchen Free delivery to every mainland state and the ACT, including regional areas. Any accessories you add to a Kitchen order travel with it, free. Tasmania: $29 flat rate Northern Territory: $109 flat rate Those two rates reflect what the freight actually costs us to those states. We would rather show you the real number than fold it into the price everyone else pays. Accessories on their own One accessory: $14.95, anywhere in Australia Two or more accessories: free, anywhere in Australia Dispatch and delivery times Orders are dispatched from Western Australia within 2 business days. You will get a tracking link by email as soon as your parcel is scanned. Once it is on its way, allow roughly: Western Australia: 2–4 business days East coast metro: 5–9 business days Regional and remote: add a few days These are the carrier's estimates, not guarantees. Weather, peak periods and regional runs all move the number. If your tracking has not updated in three business days, email us and we will chase it rather than ask you to. Where we can deliver The Kitchen ships as one large parcel (49 × 25 × 74 cm, 17 kg), which means: Street addresses only. We cannot deliver to PO Boxes or parcel lockers. Business and residential addresses are both fine. Please give us an address where someone can receive a large box, or where the carrier can safely leave it. If nobody is home, the carrier will either leave it in a safe place or leave a card with collection details, depending on their policy in your area. Once a parcel is delivered or left per the carrier's authority to leave, it is in your hands. Check your address Please double-check your delivery address at checkout. If you spot a mistake, email us straight away — before dispatch we can fix it for free. After dispatch, a redirection is charged at cost by the carrier, and some redirections are not possible at all. If something goes wrong in transit Every parcel is insured. If your order arrives damaged, photograph the outer box and the contents before assembling anything and email us within 48 hours. We will repair or replace it at no cost and cover the freight both ways. See our Returns & Warranty policy for the detail. If a parcel is marked delivered but you cannot find it, tell us within 7 days and we will open an investigation with the carrier. Gifts and timing If you are buying for a birthday or for Christmas, order with time to spare and tell us the date in the order notes. We will do what we can at our end, but we cannot control the carrier's network at peak. For east coast Christmas delivery, earlier is genuinely better. You can add a gift note at checkout, and we never include pricing on anything inside the box. Ask us If you are unsure about delivery to your area, ask before you order. We will give you a straight answer, including if the answer is that it will take a while. hello@littlehands.com.au